It’s important that you know what personal information CIRCUS LIVERPOOL (known here as “we” or “Lola Ideas Limited”) collects about you, and how we use it.

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing, and as otherwise required by law.

We may share your information with the Event Partner(s) – such as the artist, promoter, record label, team or venue) – as well as other third parties associated with the service provided.

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Questions and feedback

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

  • When you create an account, purchase a product from us (such as a ticket, or merchandise), we will collect your contact and billing information. 
  • When you purchase tickets to one of our events, or an event for which we are a co-promoter, we will receive your information from ticket agents used to sell tickets for our promoted and co-promoted events, or the venues we hire to put on the event. This includes your name, contact details and ticket purchase information
  • When you attend one of our events, we may collect your information via (i) video surveillance cameras (we use signs where such cameras are used), (ii) from our free Wifi (if you register to use it) and, if available, via cashless payment wristbands which can be used to access events and to make purchases onsite at the event.
  • When you use our websites or apps, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy.
  • When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
  • If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements

How We Use Your Information & Why

This section explains how we use your information and the legal basis on which we use it. 

For the performance of our contract with you 

We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can: 

  • process your order
  • take payment, and 
  • provide you with customer support. 
  • For our legitimate business interests
  • For our marketing purposes, unless your consent is required for such marketing 
  • To send you customer service emails including booking confirmations and event reminders.
  • To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner’s brands), fraud, or other crimes.
  • To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in. For further information, expand this section here. 

Who We Share Your Data With & Why

Our co-promoters or event partners that organise or provide the specific services at an event (in accordance with their privacy policy).

Government agencies or other authorised bodies where permitted or required by law.

Any successor to all or part of our business.

Your choices

Where you have given us your consent, you can withdraw it by doing the following.

To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.

To opt out of the use of cookies and tracking tools, please see our Cookies Policy.

To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.

To object to personalisation you can change your preferences within your account. If this option is not available you can contact us and we will do it for you

Your rights

You also have rights over how your personal information is used including:

The right to object to our processing of your data.

The right to request that your information be erased or restricted from further use.

The right to request a copy of the information we hold about you.

The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).

To exercise any of the above rights please complete this form. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes

CONTACT US

If you have any questions about the above, or our approach to privacy, please email us on info@chibuku.com

There’s also The Information Commissioner’s Office – ICO although we encourage you to try and let us help you first.